Provide Customer Service on Instant Messengers

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Provide Customer Service on Instant Messengers

Provide Customer Service on Popular Instant Messenger

Why Customer Service on Instant Messengers

  • Support Customers Globally From Just One Phone!
  • Collect & Send All Types of Messages – Text, Media & Documents
  • No Missed-call or Engage Tones for Customers
  • Run Customer Service 24X7 at Fraction of Cost
  • Avoids Fake Customers Reaching You
  • Secure Backup of Chats with Powerful Search

Bag A Chat Advantage

  • Multi-Agent Customer Service Dashboard
  • Configure Automated Replies using Templates
  • Manage Customer Chats as HelpDesk Tickets
  • Track Customer Chat History &  Support Quality
  • Live Support From Multiple Devices  simultaneously
  • Manage Multiple Support Numbers From Common Dashboard
  • Customer Contacts Database Management & Export

Real-time Service Analytics

  • Generate Reports on Service Agent Effectiveness
  • Understand Customer Interaction Behavior Trends 
  • Analytics based on Date Range Selected
  • Download Data in Excel to Create Custom Reports 
  • Comparative Analytics to Track & Improve  Customer Service
  • Secure Backup of Chats with Powerful Search 

Integration with Zoho Desk / Freshdesk/ Zendesk

  • Officially Listed With Freshdesk & Zoho As Chat Integration App
  • Create Support Tickets from Customer Chat Messages  
  • Configurable Integration in Few Minutes with Your ZohoDesk  / Freshdesk / Zendesk Account
  • Respond to Customer Chats Directly from these Software
  • APIs Available For Building Integration With Other Helpdesk Systems

This service comes at monthly subscription and has a free trial period up to 2 weeks too! To get more details or queries, contact us and we will work with you to get onboard!

Contact

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Bag A Chat is a product of BitConnect Solutions. BitConnect Solutions is not associated with any instant messenger and its affiliated companies or Freshdesk, Zendesk or any other helpdesk systems and its affiliated companies. The Service is on the top of existing popular Messengers. The logos or images or trademarks are used for examples or representation only.

Patent Pending