Integrate Instant Messengers (IM) With Business Software

Connect IM With Inhouse CRM, Helpdesk, ERP

  • Customers Get Services Via Popular IM Like WhatsApp
  • Add IM As Service Channel To Your CRM, Helpdesk
  • Out of Box Integration with Freshdesk & Zendesk
  • Retrieve/Update Business Information in ERP via Whatsapp
  • Engage Customers with Automated Services via Chat Apps

Provide Automated Business Services on IM

  • Provide Customer Service via IM, Using #Hashtag Commands
    • - Book Services, Track Order, Start/Upgrade Subscription
      - Recharge, Check Deals/Offers, Request App Download Link
      - Automatic Responses To FAQ, Share Service Ratings
      - User Registration & Verification, Documents Submission
      - Replace SMS Gateway Service with Popular Chat Apps
      - Retrieve Dispatch Info, Client/Project Status from ERP
  • Send Template Based Automated Replies to Customers
  • Provide Futuristic Customer Engagement To Customers

Super Easy Integration

  • Configurable Integration With Business Systems
  • No Coding Needed - Configurable API Calling Your Web-Services
  • Connects To Your REST API Compliant Softwares
  • Can Connect To Multiple Web-Services Simultaneously
  • Support All Message Types -Text, Media, Documents
  • Support Provided For Customized Integration Workflows

Powerful Analytics on Messages

  • View Real-time Analytics On Incoming Messages
  • Understand Consumer Behavior Based On Messages
  • Customize Reports As Per Business Needs
  • Build & Manage Customer phone number Database

This service comes at monthly subscription and has a trial period too! To get more details or queries, contact us and we will work with you to get onboard!